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Technical Support

Have a question? Have a problem? You can always call FarmTek and obtain quick, courteous assistance from one of our knowledgeable associates. Call us toll-free at (800) 755-6529.

You can also browse through our frequently asked questions below.

Common Support Links

    Timer Service/Repair

    Instruction Manuals

    Downloads


Frequently Asked Questions
How reliable is the wireless technology? Has it been proven?
What is the maximum distance between the electric eye and the announcer's booth (the "radio range")?
What is the maximum distance between the electric eyes (the "optical range")?
Does sun affect the electric eyes?
How long do the batteries last?
How many times does the timer save in its memory?
Can multiple electric eyes be set up to measure split times around and between barrels for training?
What exactly is the "PA Horn"?
What if I don't know what kind of PA system is used where I must use my timer?
What do I need to connect my timer to a computer?
Can the printer print contestant names, numbers and final results?
Are the timers and electric eyes weatherproof?
What are the timers' accuracy specifications?
What is the difference between the LED scoreboards and the light-bulb scoreboards?
What size scoreboard do I need?
How can I display the time or score to beat on a scoreboard?
What is the warranty on timer equipment?
Where are your Dog Agility timers shown on this site?
 

Answers to Questions

How reliable is the wireless technology? Has it been proven?
Several thousand sets of the wireless electric eyes are already in use. Performance of the radio link has been even better than we originally envisioned. The units perform well even with nearby wireless microphones, cell phones and walkie-talkies. To ensure reliable operation, the timer in the announcer's booth should have a line-of-sight view of the electric eye in the arena (the one with the antenna). Since the announcer's booth generally has a view of the electric eyes in the arena, this is rarely a problem. Animals and people in the arena blocking the line of sight are generally not a problem. Secondly, keep major electronic equipment (e.g. computers, computer monitors, the PA system, etc.) a few feet away from the timer console in the announcer's booth. (Top)

What is the maximum distance between the electric eye and the announcer's booth (the "radio range")?
The radio link will work reliably at 300 feet. This assumes a clear line-of-sight from the antenna on the electric eye in the arena to the antenna on the timer console in the announcer's booth. For maximum distance, make sure the timer console in the announcer's booth is not hidden behind a ledge that blocks the antenna's "view" of the electric eye in the arena. It is also recommended that other electronic appliances (computers, monitors, PA system, etc.) be at least three feet from the timer console. (Top)

What is the maximum distance between the electric eyes (the "optical range")?
The wireless electric eyes have a maximum optical range (the distance between the two eyes) of about 200 feet. The wired electric eyes have an optical range of about 300 feet. The range difference has nothing to do with radio versus wired operation, just a difference in optical output power designed to make the wireless eyes as power efficient as possible while still meeting the requirements of most arenas. (Top)

Does sun affect the electric eyes?

A late afternoon sun shining directly into the face of the receiving electric eye can affect the maximum range between the eyes. Imagine driving West into a setting sun without a visor - it is difficult to see. The receiving electric eye is much like your own eye and has to fight the same problem. However, just as shading your eyes with the visor helps you see the road, any sort of sun-shield on the electric eye helps the electric eye "see." Actually, with the wireless electric eyes, the easiest way to prevent problems is to simply swap the electric eyes so that the receiving electric eye has its back to the sun. Keep in mind that even when facing into the setting sun, you may not experience any problems unless you have a large distance between the electric eyes (e.g., over 125 feet). (Top)

How long do the batteries last?
The timer console runs about 50 to 60 hours on a fresh set of four AA alkaline batteries. Typically, this is enough for a couple months of use before the batteries need to be replaced. The timer gives a 1 to 2 hour warning that the battery is getting low. You can also check the percent of battery remaining at any time from the keypad on each console.
The wireless electric eyes each use a 9 volt alkaline battery (the little rectangular battery) for power. The eyes will run 70 to 80 hours from a new battery. Typically, this is enough for several months of use before the batteries need to be replaced. The electric eyes give a 3 to 4 hour warning that the battery is getting low. This gives you plenty of advance notice so that during the next arena drag, class change, etc., you can change the battery. To make the system even more fool-proof, low battery warnings from the electric eyes in the arena are displayed on the timer console in the announcer's booth.
The older wired electric eyes use a rechargeable battery pack built into the photo-transmitter electric eye (the light source). The photo-receiver electric eye (the eye which receives the beam of light) connects to the timer in the announcer's booth through the long cable and requires no batteries or other source of power. The rechargeable battery pack in the transmitter lasts about 12 hours after a full charge. Keep in mind, however, that a rechargeable battery loses about 1/3 of its charge per month while sitting on the shelf. (Top)

How many times does the timer save in its memory?
The timer console saves the most recent 100 results (including penalty information) in memory. The memory is cleared whenever the timer is powered off or a new event is chosen. (Top)

Can multiple electric eyes be set up to measure split times around and between barrels for training?
Yes, the Polaris timer can be used with up to four sets of wireless electric eyes to measure split times throughout the barrel pattern. In order to display and print results, the Polaris timer must be connected to a computer. See more information on the Polaris timer page. (Top)

What exactly is the "PA Horn"?
The Polaris wireless timer can play a recording of our horn directly through your PA system. This way, you'll hear the horn sound come out over the speakers in your arena without actually having a physical horn. The timer connects to the back of your PA system with an audio cable just like you'd connect a CD or tape player to your PA system for background music. (Top)

What if I don't know what kind of PA system is used where I must use my timer?
If you are not sure if the PA system will have any available inputs, or where it will be located, then you may want to purchase the Automatic Horn. The Automatic Horn is a stand-alone buzzer that does not have to connect to a PA system. (Top)

What do I need to connect my timer to a computer?
The Timer to PC Interface Cable will connect your timer console to a serial or USB port on your computer. Once the physical connection is made, software is required on your computer in order to process the time information from the timer. Click here for more information. (Top)

Can the printer print contestant names, numbers and final results?
No. The printer is a log printer only. It's primary purpose is to eliminate accusations of scorekeeper errors and cheating. The scorekeeper cannot force the printer to print a time, skip a time, change the order of times, etc. The printed log is a hard copy of timer activity.
Entering contestant names, contestant numbers, picking run orders, and sorting and printing results, would be very difficult for the timekeeper to do on the small display and keypad on the timer. However, this information is easily entered and manipulated on a computer. To streamline management of your events, consider connecting the timer console to a computer. See the Computer Interface page for more information. (Top)

Are the timers and electric eyes weatherproof?
No. The timer and electric eyes should not be left out in the weather. It is best to store them in a temperature and humidity controlled environment such as your house. If it is raining during an event and you wish to continue running, you can slip a thin plastic sandwich bag over each electric eye. You may want to snap a rubber band around the eye to keep the sandwich bag taught and smooth over the face of the electric eye where the beam exits and enters the eyes. The announcer's booth is generally dry for the timekeeper, but if not, slip the console into a plastic bag and continue operation. (Top)

What are the timers' accuracy specifications?
Timer Console Timebase
Timebase Reference: 10 Mhz temperature stable quartz crystal
Initial Tolerance: ±2 ppm at 25° C
Aging: ±1 ppm / year (can be nulled with re-calibration)
Temperature Drift: ±3 ppm typical 0° - 50°C (32° - 122°F)
±3 ppm maximum 0° - 50°C (32° - 122°F) available
Electric Eyes (Wireless)
Beam Modulation: Infrared carrier AM modulated at 2.22 Khz
Repeatability of Beam Break Position (effective beam width): Better than 0.1 inches (measured in sunlight conditions with target moving at 10 feet/second).

What is the difference between the LED scoreboards and the light-bulb scoreboards?
The LED scoreboards utilize solid state light sources which glow red instead of light bulbs. The LEDs will generally not burn out during the lifetime of the scoreboard. The LED units are much lighter and consume much less power than the light-bulb scoreboards. However, the LED scoreboards are not meant to be permanently mounted in an arena because they are not designed to withstand the weather. The light-bulb scoreboards can be permanently mounted since the heat they generate tends to evaporate any moisture. (However, during long periods without use, it is recommended that even the light-bulb units be brought inside for storage.)
The light-bulb scoreboards have our Automatic Horn built inside of them. When a light-bulb scoreboard is used with the Polaris timer, no connection to the "Horn" jack on the timer console is required.
Visibility of the LED and light bulb scoreboards in direct sunlight is similar. Full specifications of size, weight and power consumption are on the scoreboards page. (Top)

What size scoreboard do I need?
As a general rule of thumb, the 7 inch digit looks good from 100 to 200 feet away and is good for informal events. For example, friends and family sitting in the bleachers directly across from the scoreboard which is on the opposite side of the arena. For greater distances, or if your arena has seating in more than one location, a 10 inch digit is preferable. Finally, for large arenas with seating on three or four sides, paid admissions, etc., you'll probably want to go with the 18 inch digit.
Try to go with the smallest display that will suit your needs. In addition to being less expensive, the smaller displays are easier to transport and therefore less susceptible to damage. (Top)

How can I display the time or score to beat on a scoreboard?
A second Polaris timer console can be used in the "Keypad" mode to enter a time or score for display on a scoreboard. This timer and scoreboard are independent of any timer and scoreboard being used for timing. With our computer to scoreboard adapter, you can connect a computer directly to any of our scoreboards and display the time to beat, scores, contestant numbers, etc. Contact FarmTek for details. (Top)

What is the warranty on timer equipment?
All FarmTek timing products come with a one year full parts and labor warranty. All repairs are performed at our facility in Wylie, Texas. (Top)

Where are your Dog Agility timers shown on this site?
FarmTek's Dog Agility timers are based on the Wireless Polaris Timer and "light curtain" electric eyes developed specifically for the Dog Agility marketplace. We hope to have the website updated soon to show our agility product line. Until that time, please give us a call to learn more! (Top)


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